Refund policy

Merry Marks LLC will happily accept returns as long as a request to return is received by us within 30 days of receipt of item(s) and items(s) is/are returned to us in original packaging, unused and in resalable condition. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping will be paid at the customer's expense and a return label will be provided at a fixed shipping rate of $5.95, which will be deducted from your refund. 

To start a return, you can contact us at bemerry@merrymarks.com. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return shipping is paid for by the customer.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase or we can exchange the item (if stock is available). We will notify you once this has been completed through email.

Merry Marks will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at bemerry@merrymarks.com.